ITSM
Instructor
Cloud VisionIT
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This Course includes:
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What you'll learn
Course Content
ITSM & ServiceNow Fundamentals
1 lessons • 3 hours
ServiceNow Administration Basics
2 lessons • 4 hours
Incident Management
3 lessons • 3 hours
Problem Management
4 lessons • 4 hours
Change Management
5 lessons • 4 hours
Request Management & Service Catalog
6 lessons • 3 hours
Knowledge Management
5 lessons • 3 hours
CMDB & Configuration Management
8 lessons • 4 hours
SLAs, Notifications & Escalations
9 lessons • 4 hours
Automation & Flow Designer
10 lessons • 3 hours
Reporting & Dashboards
11 lessons • 4 hours
Security & Data Management
12 lessons • 4 hours
Integrations & ITSM Extensions
13 lessons • 3 hours
Advanced ITSM Configuration
14 lessons • 4 hours
Real-Time Project
15 lessons • 3 hours
Career Preparation & Certification
16 lessons • 4 hours
Requirements
- •Freshers entering ServiceNow domain
- •IT Support / Service Desk professionals
- •System & Network administrators
- •ServiceNow Admins & Developers
- •ITIL professionals
- •Career switchers into ITSM
Description
ServiceNow IT Service Management (ITSM) enables organizations to design, deliver, manage, and improve IT services efficiently using ITIL best practices. ITSM is the foundation module of ServiceNow and is widely used across global enterprises and MNCs.
Top Rating
Student Reviews
Abhishek Tiwari
1 Weeks Ago
The ServiceNow ITSM training was very practical and job-oriented. Incident, problem, and change management were explained with real-time examples.
Shilpa Deshpande
1 Weeks Ago
Excellent training quality. The trainer explained ITIL processes and ServiceNow workflows very clearly with hands-on practice.
Suresh Yadav
2 Weeks Ago
Very well-structured training. The explanation of change management, approvals, and CMDB integration was excellent.
Pallavi Sawant
2 Weeks Ago
One of the best ServiceNow ITSM trainings I have attended. Practical labs and interview guidance were very helpful.
Kunal Mehra
1 Months Ago
The trainer shared real project scenarios which made ITSM concepts easy to understand. Highly recommended
Shruti Desai
1 Months Ago
Excellent training structure. The trainer covered ITIL concepts and ServiceNow workflows in a very easy-to-understand manner.
Pallavi Patwardhan
2 Months Ago
Very detailed and professional training. I gained confidence in configuring incidents, service requests, and approvals.”
Ritika Mahanavar
2 Months Ago
The ITSM module was taught from basics to advanced. I gained strong confidence in configuring incidents, SLAs, and workflows.
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