ServiceNow CSM( Customer Service Management)
Instructor
Cloud VisionIT
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This Course includes:
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What you'll learn
Course Content
Week 1 – CSM Fundamentals
2 lessons • 4 hours
Week 2 – Customer & Contact Management
2 lessons • 4 Hours
Week 3 – Case Management
2 lessons • 4 Hours
Week 4 – Customer Service Portal & Workspace
2 lessons • 4 Hours
Week 5 – CSM Knowledge Management
2 lessons • 4 Hours
Week 6 – CSM Service Management
2 lessons • 4 Hours
Week 7 – CSM Advanced Case Management
2 lessons • 4 Hours
Week 8 – CSM Integrations
2 lessons • 4 Hours
Week 9 – CSM Configuration, Automation & Reporting
2 lessons • 4 Hours
Week 10 – Real-Time CSM Project + Interview Preparation
2 lessons • 4 Hours
Requirements
- •Basic computer literacy
- •Access to a computer with internet connection
Description
ServiceNow CSM (Customer Service Management) is designed for organizations that manage customer requests, cases, support operations, customer interactions, and service delivery through ServiceNow.
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Why Learning Programming?
Programming is one of the most valuable skills you can learn in today's digital world. Whether you're looking to start a new career, advance in your current role, or build your own projects, this course will give you the foundation you need.
Everything you can do in a physical classroom,
you can do with Cloud VisionIT
Our online platform provides the same quality education and interaction as traditional classrooms, with the added flexibility of learning at your own pace from anywhere in the world.
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FOR INSTRUCTORS
TOTC's school management software helps traditional and online schools manage scheduling, curriculum, and student progress efficiently.
STUDENT DISCOUNT
Special pricing for students and early career professionals. Get access to all premium features at a discounted rate.
GROUP ENROLLMENT
Enroll with your team and save! Perfect for companies looking to upskill their employees with our comprehensive training programs.